Discount Card Agreements better for dtp end-users

The Discount Card Agreement is the flexible way of enhancing the support to prepress end-users, especially when you entirely delegate the installation and maintenance of dtp-software, on-site support and Helpdesk to Grafikhuset.

In most cases, this solution is chosen because in the long run it is not profitable to a company to employ its own specialists to service the relatively limited number of dtp-users which is typical for most companies.

The Discount Card Agreement is ideal because it formalizes the cooperation with Grafikhuset and fixes the scope of a number of mutual rights and obligations, which put the dtp-users in a better position compared with in-house IT support and Hotline by the hour.

The Discount Card Agreement includes a minimum call-in time for on-site support, and the users have ad libitum access to Helpdesk in the agreement period.